Shipping Information

All orders are processed and dispatched within 2 working days.
Once shipped, you will receive a dispatch confirmation email with your order's tracking details.
Delivery estimates are as follows:

UK Postage Time:
2 – 3 working days
Europe Postage Time:
7 – 9 working days
Outside of Europe:
7 – 14 working days

UK

Orders between £0 - £9.99
P&P Cost: £2.99 - Royal Mail Tracked 48

Orders between £10 - £49.99
P&P Cost: £3.49 - Royal Mail Tracked 48
P&P Cost: £4.49 - Royal Mail Tracked 24

 Orders over £50
P&P Cost: FREE - Royal Mail Tracked 48

Upgrades to Royal Mail Special Delivery can also be selected at the checkout.

Europe

Orders between £0 - £99.99
P&P Cost: £9.99 - Royal Mail International Tracked & Signed

 Orders over £100
P&P Cost: FREE - Royal Mail International Tracked & Signed

[Note - As of July 2021 and since the UK's departure from the EU, the Government has now introduced import VAT on the importation of all goods sent from the UK to the EU, so please bear in mind there may be customs fees ]
*Consoles are excluded from the free shipping promotion.
 

Outside of Europe

Package weight: 0g to 99g
 P&P Cost: £9.99 - Royal Mail International Tracked & Signed

Package weight: 100g to 299g
 P&P Cost: £14.99 - Royal Mail International Tracked & Signed

Package weight: 300g to 499g
 P&P Cost: £17.99 - Royal Mail International Tracked & Signed

Package weight: 500g+ to 999g
 P&P Cost: £24.99 - Royal Mail International Tracked & Signed

Package weight: 1kg+
 P&P Cost: £34.99 - Royal Mail International Tracked & Signed

Returns

All items are inspected and tested before sending.
If on the rare occasion you've received a defective or damaged item,
we offer a 30 day policy where we can happily exchange this for you.
Just drop us an email at info@coolspotgaming.co.uk to inform us about your order.
 
You can track your order at a number of places such as:
 
Please note: We do not ship to PO Boxes.
Please use a residential or business address.
This keeps us covered for insurance purposes and is safer for everyone.
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